Response to Change
SUCCESS STORY #3
The Finance Group within Ford Motor Company
launched a reengineering project to streamline and improve financial
systems and processes within the company.
They needed to train on the new financial applications and
processes as well as the changing role of the financial analyst.
The training needed to utilize a variety of learning
strategies and be ready just as applications were ready to be
As part of the
change management team, BEI first created specific learning paths
for each target audience based on each release of the new finance
system. Next, BEI
developed a Blended Learning Strategies Model to help in selecting
methods and media for each release.
Then, an evaluation strategy was integrated into the learning
system design to capture metrics around the change as well as the
effectiveness of the training.
Finally, 55 learning interventions (classroom, web based,
single point lessons, paper-based, and online user guides) were
developed to support the learning paths and the changing role of
SUCCESS STORY #4
Ford Motor Company needed to examine the effectiveness of its
current Safety Leadership Initiatives (SLI) as well as determine
various performance interventions that would help the company
continue in its efforts to create an injury free work environment.
These interventions needed to address risk and reward (safety
performance measures and feedback), learning (to operationalize and
personalize safety), and culture/communication systems (attitude and
BEI worked with the
company’s senior management, plant leadership and first line
supervisors to conduct a needs assessment to define the gap that
existed between the current state and the desired state (zero
tolerance for unsafe actions and zero injuries).
Next, BEI prepared and presented an analysis of findings
along with recommended interventions to eliminate the performance
interventions focused on building on the success of current
initiatives, changing culture, behavior, mindset, and values, and
setting and measuring safety standards.