Strategy into Action
SUCCESS STORY #1
State Employees Credit Union (SECU) in its desire to certify the
positions of Branch Assistants (Tellers) and Member Service
Representatives and provide enhanced training and development
opportunities for employees in these positions.
Working with SECUís Training and Development
Department, BEI designed and developed an Assessment Center.
First, BEI created behavioral descriptions for the technical,
customer service and leadership skills as well as the essential core
competencies for these positions.
Next, skill and competency driven assessments were created
using a variety of testing methods such as ďin basketĒ, role
play, group discussion, interview and checkpoints (written tests).
An Assessorís Guide was created to provide guidance during
the various phases of the assessment process (assessing, scoring,
analyzing, providing results, and developing a plan).
To aid assesses in identifying actions to improve
performance, BEI developed Learning Maps (a developmental aid that
identifies actions employees can take to close gaps between current
and expected performance). BEI also developed the necessary assessment forms, and
provided training and coaching for the assessors of the center.
SUCCESS STORY #2
Company Human Resources and the Ford Fund needed to create a
community service program that would foster teamwork and leadership
skills in the employees via community service projects.
involved working with the companyís senior management to document
business goals and objectives as well as the needs and opportunities
within the local non-profit community.
Using this data, BEI designed and developed a corporate
community service program that aligned with the business goals of
Ford, the volunteer needs of the community, and the interest of the
employees. Since itís
inception in 1999, this program has facilitated the involvement of
well over 3000 teams in community service projects.